1. Introduction
These Terms of Service (“Terms”) govern your access to and use of services provided by ClearJet, Inc. (“ClearJet”). By using our services, you (“Customer”) agree to be bound by these Terms.
2. Services
ClearJet provides logistics and related services, including but not limited to first-mile cartage, sortation, air cartage, recovery cartage, national/regional carrier delivery, sortation, overpack air packaging, TSA clearance, visibility tracking, and B2B customer support.
3. Credentials and Rates
Credentials: ClearJet provides API credentials to the Customer’s designated shipping vendor to facilitate service integration.
Rates: ClearJet provides rate cards which vary based on pickup addresses and final mile carrier injection locations. Rates may fluctuate due to market conditions, fuel, and inflation. Customers will receive a 30-day notice for rate increases.
Dimensional Rounding: ClearJet rounds each package dimension (length, width, and height) up to the next whole inch prior to calculating dimensional (DIM) weight.
4. Customer Obligations
Packages: Customer must provide pre-labeled parcel packages consolidated appropriately for bulk transit.
Accurate Information: Customer is responsible for timely and accurate cargo description, weight, dimensions, packaging, labeling, and special handling instructions.
Hazardous Materials: Customer must inform ClearJet of any hazardous materials prior to shipment and comply with all relevant regulations.
5. Billing and Payments
- Invoices are issued weekly, payable within seven (7) days of the invoice date.
- A 3% payment processing fee applies to credit card payments; ACH payments incur no fee.
- Late payments will incur a 3% late fee.
- ClearJet may suspend services after repeated late payments.
6. Term and Termination
- Services commence upon use and continue indefinitely until terminated.
- Either party may terminate services upon 30 days’ written notice.
- Immediate termination may occur for uncured material breaches or non-payment after 15 days’ notice.
7. Confidentiality
Both parties agree to maintain confidentiality of non-public information received from the other party, using it solely for service delivery purposes.
8. Representations and Warranties
- Both parties confirm they have all necessary authority and will comply with applicable laws.
- Customer ensures cargo is safely and correctly packaged, labeled, and described.
- ClearJet ensures that provided services do not infringe on third-party rights.
9. Limitation of Liability
Neither party will be liable for indirect, incidental, consequential, or punitive damages.
ClearJet’s liability for cargo loss or damage is strictly limited as outlined:
Without specific insurance coverage, liability is capped at $500 per shipment.
10. Indemnification
Each party agrees to indemnify and defend the other against claims arising from gross negligence or breach of these Terms.
11. Insurance
ClearJet maintains industry-standard insurance coverage including errors and omissions for service activities.
12. Governing Law and Jurisdiction
These Terms are governed by Delaware law. Disputes will be settled exclusively in Delaware courts.
13. Assignment
Neither party may assign these Terms without written consent, except during mergers, reorganizations, or sales of substantial assets.
14. Relationship
ClearJet and Customer are independent contractors. These Terms do not create a partnership or joint venture.
15. General Provisions
- These Terms constitute the entire agreement between ClearJet and Customer.
- Amendments must be made in writing.
- If any provision is deemed unenforceable, it will be replaced by a valid provision closely matching the original intent.
16. Changes to Terms
ClearJet reserves the right to modify these Terms at any time. Continued use of ClearJet services signifies acceptance of any revised Terms.
For questions regarding these Terms, please contact ClearJet at:
ClearJet, Inc.
9225 Bee Caves Rd, Bldg A, Ste 100, Austin TX 78733
Exhibit A: Service Level Guarantees
Next-Day Service: Services completed by the end of the business day following service request receipt.
“Business Day” includes Monday through Saturday, excluding U.S. federal holidays.
Fuel Surcharge Index
Fuel Surcharge: An index-based fuel surcharge applies and is adjusted weekly. The surcharge will apply to all Packages and will be based on the National U.S. Average On Highway Diesel Fuel Prices reported by the U.S. Department of Energy and rounded to the nearest cent. The surcharge will update on Monday of each week based on the published index price from the prior week. The surcharge is expressed as a percentage of the base rate, scaled to the applicable index price range (in USD per gallon).
In the event that the fuel price exceeds $5.71, then the fuel surcharge percentage shall rise an additional 0.25% for each $0.09 increase in fuel price. For the reported fuel pricing information, please see the U.S. Department of Energy’s published average spot prices for U.S. On Highway Diesel Fuel: eia.gov/dnav/pet/pet_pri_gnd_dcus_nus_w.htm
Last updated: May 14, 2025