Get unstuck. Fast.
Your shipping is operational. So is our support. Critical issues get a human in 15 minutes, 24/7.
Where to start
Questions we hear the most
What are ClearJet's support hours?
Critical issues 24/7. Standard inquiries, 8am to 8pm Eastern, 7 days a week. Response SLA on enterprise plans, 15 minutes for P0 and 1 hour for P1.
Where are my invoices?
In the ClearJet dashboard, under Billing, then Invoices. Historical invoices live indefinitely. Export to CSV any time.
Can I white-label support for my customers?
Yes. Enterprise and platform-distribution plans include white-label support with your branding. Escalations route to the ClearJet team.
My parcel is delayed. What do I do?
Open a ticket with the tracking number. Carrier ops escalates straight to the carrier. Most resolutions inside 4 hours.
How do I add a new carrier to my account?
Dashboard, Carriers, Add. If the carrier is already integrated, you're live in under 5 minutes. If not, we can onboard it. Reach out.
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