Terms of Service

Effective Date: May 14 2025

1. Introduction

These Terms of Service ("Terms") govern your access to and use of services provided by ClearJet, Inc. (“ClearJet”). By using our services, you (“Customer”) agree to be bound by these Terms.

2. Services

ClearJet provides logistics and related services, including but not limited to first-mile cartage, sortation, air cartage, recovery cartage, national/regional carrier delivery, sortation, overpack air packaging, TSA clearance, visibility tracking, and B2B customer support.

3. Credentials and Rates

• Credentials: ClearJet provides API credentials to the Customer’s designated shipping vendor to facilitate service integration.
• Rates: ClearJet provides rate cards which vary based on pickup addresses and final mile carrier injection locations. Rates may fluctuate due to market conditions, fuel, and inflation. Customers will receive a 30-day notice for rate increases.

4. Customer Obligations

• Packages: Customer must provide pre-labeled parcel packages consolidated appropriately for bulk transit.
• Accurate Information: Customer is responsible for timely and accurate cargo description, weight, dimensions, packaging, labeling, and special handling instructions.
• Hazardous Materials: Customer must inform ClearJet of any hazardous materials prior to shipment and comply with all relevant regulations.

5. Billing and Payments

• Invoices are issued weekly, payable within seven (7) days of the invoice date.
• A 3% payment processing fee applies to credit card payments; ACH payments incur no fee.
• Late payments will incur a 3% late fee.
• ClearJet may suspend services after repeated late payments.

6. Term and Termination

• Services commence upon use and continue indefinitely until terminated.
• Either party may terminate services upon 30 days' written notice.
• Immediate termination may occur for uncured material breaches or non-payment after 15 days’ notice.

7. Confidentiality

Both parties agree to maintain confidentiality of non-public information received from the other party, using it solely for service delivery purposes.

8. Representations and Warranties

• Both parties confirm they have all necessary authority and will comply with applicable laws.
• Customer ensures cargo is safely and correctly packaged, labeled, and described.
• ClearJet ensures that provided services do not infringe on third-party rights.

9. Limitation of Liability

• Neither party will be liable for indirect, incidental, consequential, or punitive damages.
• ClearJet’s liability for cargo loss or damage is strictly limited as outlined:
  
  • Domestic US FTL: up to $100,000
  • Domestic US LTL: $0.50 per pound, max $50/shipment
  • Domestic US Air: $0.50 per pound, max $50/shipment
  • International Air: per applicable international carriage conventions or $20/kg
  • Warehousing: $0.50 per pound, max $2,500
  • Without specific insurance coverage, liability is capped at $500 per shipment.

10. Indemnification

Each party agrees to indemnify and defend the other against claims arising from gross negligence or breach of these Terms.

11. Insurance

ClearJet maintains industry-standard insurance coverage including errors and omissions for service activities.

12. Governing Law and Jurisdiction

These Terms are governed by Delaware law. Disputes will be settled exclusively in Delaware courts.

13. Assignment

Neither party may assign these Terms without written consent, except during mergers, reorganizations, or sales of substantial assets.

14. Relationship

ClearJet and Customer are independent contractors. These Terms do not create a partnership or joint venture.

15. General Provisions

• These Terms constitute the entire agreement between ClearJet and Customer.
• Amendments must be made in writing.
• If any provision is deemed unenforceable, it will be replaced by a valid provision closely matching the original intent.

16. Changes to Terms

ClearJet reserves the right to modify these Terms at any time. Continued use of ClearJet services signifies acceptance of any revised Terms.

For questions regarding these Terms, please contact ClearJet at:

ClearJet, Inc.
9225 Bee Caves Rd, Bldg A, Ste 100, Austin TX 78733

Last updated: May 14 2025

Exhibit A: Service Level Guarantees

• Next-Day Service: Services completed by the end of the business day following service request receipt.
• "Business Day" includes Monday through Saturday, excluding U.S. federal holidays.

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